1. Introduction
Lunara Verge Limited (hereinafter referred to as "we" or "the company") is committed to protecting your privacy. This privacy policy explains how we collect, use, disclose, and protect your personal information when you visit our website lunaraverge.com or use our services.
2. Information We Collect
We may collect the following types of information:
Personal Identification Information: such as name, email address, phone number, mailing address, etc. (provided when you create an account or make a purchase).
Payment Information: such as credit card details (processed through secure third-party payment processors; we do not store full payment information).
Browsing Data: such as IP address, device information, browser type, access time, and page browsing history (collected through cookies and similar technologies).
Communication Content: such as information you provide when you contact us through email or customer service channels.
3. How we use your information
We may use your information for the following purposes:- Process orders and deliver products.
- Provide customer support and respond to your inquiries.
- Improve our website, products, and services.- Send marketing information (if you have subscribed to our newsletters).
- Prevent fraud and ensure website security.
4. Information Sharing and Disclosure
We do not sell your personal information. However, in the following situations, we may share information with third parties:
- Service providers: such as logistics companies, payment processors, and IT service providers (only to the extent necessary).
- Legal requirements: such as responding to court orders or legal proceedings.
- Business transfers: such as during company mergers, acquisitions, or asset sales.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience, analyze website traffic, and deliver personalized advertisements. You can refuse cookies through your browser settings, but this may affect the functionality of the website.
6. Your Rights
According to applicable laws (such as GDPR or CCPA), you may have the right to:
Access, correct, or delete your personal information.
Limit or object to our processing of your data.
Withdraw consent for marketing communications.Obtain data portability.
To exercise these rights, please contact: [email protected].
7. Data Security
We take reasonable technical and organizational measures to protect your information, but please note that internet transmission is not 100% secure.
8. International Data Transfer
Your information may be processed outside the European Economic Area (EEA), and we will ensure appropriate protection measures are in place.
9. Children's Privacy
Our services are not aimed at children under 13 years old. If we inadvertently collect information from children, we will delete it immediately.
10. Changes to the Privacy Policy
We may update this policy from time to time. Any significant changes will be notified through the website or via email.
11. Contact UsIf you have any questions regarding this policy, please contact us at:Email: [email protected]