Lunara Verge Limited EU Return and Exchange Policy
1. Right of Withdrawal
According to the EU Consumer Rights Directive, you have an unconditional right of withdrawal within 14 days of receiving the goods (no reason is required). The withdrawal period starts from the day after you receive the goods.
2. Return Conditions
The product must be kept in brand-new, unused, unwashed condition, with original tags and packaging.
You must provide original proof of purchase (such as an order confirmation email or invoice).
3. Return Process
Notify us: Send a return request to [email protected] within 14 days, stating your order number and reason for return.
Return the product: We will provide a return address and instructions. You will need to bear the return shipping costs (unless the product is defective or we made an error in shipping).
Refund Processing: After we receive and verify the product, we will refund you within 14 days using the original payment method (excluding original shipping costs).
4. Exchange Policy
If you need to exchange (for size/color issues), please indicate this in your return request. The exchange must meet the above return conditions, and the availability of the new product is subject to inventory.
5. Handling of Defective
ProductsIf there is a quality issue with the product, please contact us and provide photographic evidence. We will bear the return shipping costs and provide free exchanges or full refunds.
6. Important Notice
It is recommended to use a traceable shipping service to return the product; the risk of loss is borne by you.The refund amount does not include gift wrapping fees (if applicable).
7. Contact Us
If you have any questions about returns and exchanges, please contact us through the following methods: Email: [email protected]